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Technicians Quality Assurance Guideline

The Convo Technologies QWA (Quality of Work Agreement) helps insure the overall health of our marketplace. Strong, positive outcomes encourage clients to continue working with both Convo Technologies and the talented service providers available through Convo Technologies and its products.

These Provider Terms and Conditions (the “Provider Terms”) state the terms and conditions between Convo Technologies, LLC (“Convo Technologies,” “we,” “us,” or “our”) and users of the Convo Technologies website and software platform (the “Platform”) who register as services providers (“Provider,” “you,” or “your”). Provider and all other users are also subject to the terms of the Convo Technologies User Agreement (“User Agreement”), which is incorporated herein by reference. Capitalized terms used in these Provider Terms which are not defined have the meaning stated in the User Agreement.

Infraction Level	Occurrence Examples	Quality Action
I	Sexual harassment Physical or verbal assault Unethical behavior, such as threats, solicitation, or violating Convo Technologies’s terms of use Discrimination Being under the influence of, using, or possessing alcohol or non-prescription drugs of any kind while on site Committing an illegal act while on site Attempting to get “off-platform” work from a client while on site	Deactivation
II	Falsified deliverables or time reporting Non-compliance with state or federals laws and regulations, such as OSHA Failure to return parts or careless packaging of returned parts Failure to show up at an assigned and accepted job without attempting to notify the client Abandoning a job before completion Asking for or demanding additional compensation after accepting a work order	1st Occurrence: 60 day marketplace Restriction* 2nd Occurrence: Permanent marketplace Restriction
III	Failure or refusal to properly complete a work order’s scope of work Double booking or overbooking Applying for jobs outside of the service provider’s skill set Arriving at a job unprepared (without the correct tools, parts, etc.) Accepting a job assignment and sending someone else to complete the work order Use of foul/offensive language, either with a client, the client’s customers, or Convo Technologies staff	1st Occurrence: 30 day Marketplace Restriction* 2nd Occurrence: 90 day Marketplace Restriction* 3rd Occurrence: Permanent Marketplace Restriction
IV	Late arrival or missed ETA Violation of buyer’s dress code, as communicated through the work order Short notice of cancellations (after 6am day prior to scheduled start) Generally being unresponsive to communications attempts through the platform	1st-3rd Occurrence: Written Warning 4th Occurrence: 14 day Marketplace Restriction* 5th Occurrence: 30 day Marketplace Restriction* 6th Occurrence: Permanent Marketplace Restriction

Convo Technologies reserves the right to initiate the QWA process for other events that are not listed above, skip steps, modify, and depart from the QWA process at its sole discretion. When a provider's marketplace access is restricted, they will be unable to request new work for the duration of the marketplace restriction..

If you have questions regarding incidents or would like to speak with someone directly regarding the Quality of Work Agreement, please contact Convo Technologies by submitting a case at taskayak.com.

Created: March, 2020.